1. Information We Collect

We may collect two types of information:

• Personal Information (Non-Health Related): Name, email address, and phone number submitted voluntarily through our website contact form.
• Protected Health Information (PHI): We do not request or collect PHI through our website. If you become a client, PHI may be collected during therapy sessions or through secure, HIPAA-compliant platforms.

2. How We Use Information

We use the information collected to:

• Respond to your inquiries submitted via our contact form.
• Provide therapy and counselling services if you become a client.
• Improve our website and understand usage trends through analytics tools.

We will not use or disclose PHI without your written authorization unless required or permitted by law.

3. HIPAA Compliance & Your Rights

Under HIPAA, you have the following rights regarding your PHI:

• Right to Access: You may request copies of your records.
• Right to Amend: You may request corrections to your records.
• Right to Restrict Use: You may request restrictions on how your PHI is used or disclosed.
• Right to Confidential Communications: You may request that we contact you in specific ways (e.g., phone, email).
• Right to an Accounting of Disclosures: You may request a list of disclosures of your PHI.

To exercise these rights, please contact us at info@thera-fi.com or our office address.

4. Cookies & Website Tracking

Our website uses cookies and Google Analytics to track general, non-identifiable visitor data (such as IP address, browser type, and pages visited). This information is not linked to PHI and is used only to improve website performance.

5. Third-Party Services

• Google Analytics: Provides insights into website performance. For details, see Google’s Privacy Policy.
• Gravity Forms: Used for contact form submissions. Information submitted through these forms is stored securely and accessible only to our team.

6. Data Protection

We use physical, technical, and administrative safeguards to protect your information, including:

• Secure storage of form submissions.
• Limited access to personal and health information by authorized staff only.
• HIPAA-compliant practices for handling PHI.

Please note that no system is 100% secure. However, we are committed to protecting your information with industry-standard security practices.

7. Children’s Privacy

Our services are not intended for children under the age of 13 without parental consent. We do not knowingly collect information from children via our website.

8. Updates to This Policy

We may update this Privacy Policy to reflect changes in our practices or legal requirements. Updates will be posted on this page with a revised effective date.

9. Contact Us

If you have any questions about this Privacy Policy or your HIPAA rights, please contact us:

Thera-Fi
Address: 3372 Paxton Ct, Hilliard, OH 43026, USA
Email: info@thera-fi.com
Phone: (380) 345-0060 / (833) 825-8331

You also have the right to file a complaint with the U.S. Department of Health and Human Services (HHS), Office for Civil Rights (OCR) if you believe your privacy rights have been violated. We will not retaliate against you for filing a complaint.